Refund Policy
At My Vitality Group LTD, we want you to feel confident in every purchase. That’s why we offer a 90-day return or replacement policy.
Return Eligibility
You have 90 days from the date of delivery to request a return or replacement. To be eligible:
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The item must be returned to our warehouse with a valid tracking number
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You must provide a receipt or proof of purchase
Please note:
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Items sent to intermediary shipping facilities are not eligible for refunds
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We cover the return shipping costs. Once your return is approved, we will email you a prepaid return label
📩 Need sizing help? Reach out before ordering! Please do not order multiple sizes just to return what doesn’t fit. Our support team is happy to assist at support@myvitality.store
How to Start a Return
To initiate a return, contact us at support@myvitality.store. Once approved, we’ll send you the return address and instructions, along with your return shipping label via email.
❗ Important: Items returned without contacting us first will not be accepted.
Does your product not fit right?
If the product doesn’t fit quite right — no worries! Contact us within 30 days and we’ll send you a free replacement. This is often a faster and more cost-effective solution than processing a full return.
Order Cancellation
Orders can only be canceled within 12 hours of being placed. After this time, your order may already be registered in our fulfillment system and cannot be stopped.
Refunds
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Return inspection time: Up to 7 days after we receive your returned item
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Once approved, refunds are issued to your original payment method within 10 business days
🕒 If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@myvitality.store
Business Information
My Vitality Group LTD
📍 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📧 Email: support@myvitality.store
📞 Tel (US): +1 (541) 568-7159
📞 Tel (UK): +44 7446 281126
🕘 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM